Returns

RETURN & REFUND POLICY

Return window
You may return most items within 30 days of delivery.

Condition
Items must be returned in original condition and, where possible, in original packaging. Items that have been assembled, modified, damaged after delivery, or used beyond reasonable inspection may not be eligible for a full refund.

How to start a return
Email help@visitelectronics.com or call (442) 599-4504 with your order number and reason for return. We respond within 4 business hours during support hours with return instructions and a return authorization number.

Return shipping costs
The customer is responsible for return shipping unless the item arrived damaged or was sent in error. Return shipping costs depend on the item and distance. Contact our team for return instructions and a cost estimate before sending an item back.

In-person returns
Contact our team for authorization before bringing an item to our business address.

Restocking fee
We do not charge a restocking fee.

Damaged or defective items
If your item arrives damaged, contact us within 48 hours of delivery with photographs of the damage and the packaging. We will replace the item, send replacement parts, or issue a full refund at no cost to you. Do not discard packaging until the claim is resolved.

Refund timing
Refunds are issued to the original payment method within 3-5 business days of us receiving and inspecting the returned item. Depending on your bank, it may take an additional 3-10 business days to appear on your statement.

Non-returnable items
Clearance and final-sale items, and custom or special-order items cannot be returned unless they arrive damaged or defective. Final sale status is clearly marked on the product page.

Questions
help@visitelectronics.com | (442) 599-4504